Service Delivery Policy

Last updated: 3 August 2026

Digital service

ProTech Connect is an online software service. No physical product is shipped.

Activation

After a successful and verified payment, plan access is normally activated automatically and shown in the customer account. Some managed-cloud, onboarding or add-on services may require manual configuration; any expected schedule will be communicated before purchase.

Access

Customers use the service through the secure ProTech Connect website with their registered login. Subscription limits and the delivery period match the plan selected at checkout.

Delivery problems

If access is not activated after payment, contact support@protechsmartsolutions.com or 9150590103 with the payment reference. We will verify the payment and restore access or apply the refund policy.